Written by Jackson Barnett
The Department of Defense’s human resources branch signed a $ 374 million contract with Concur Technologies to modernize its legacy travel management system that processes around four million trips each year.
The agreement, signed on Monday, is expected to result in a new system dubbed “MyTravel” which will manage all travel spending and ministry operations by fiscal year 2025. The system will replace the former travel system of the defense (DTS) that received a bad user. notes and the department seems eager to replace, according to the contract document.
“The government needs a secure, effective and efficient commercial travel solution to book travel, provide a travel fulfillment service, manage travel expenses and initiate travel-related financial transactions,” the report said. award of the contract.
The system will cover travel around the world, the document said. By replacing DTS with a software-as-a-service system, DOD hopes to be able to maintain a modern system that keeps pace with technological change. The DTS desktop was launched in 2006, but recently the system has faced bad reviews from users. The contract award says the SDR is a “legacy system that continues to incur technical debt due to misuse, low customer satisfaction, and inappropriate payment of travel rights.”
The design of the system was initiated by a cross-functional team consisting of the office of the CIO and the office of the now defunct COO dedicated to increasing the efficiency of the business.